{"id":2639,"date":"2026-09-29T18:46:49","date_gmt":"2026-09-29T16:46:49","guid":{"rendered":"https:\/\/personagrata.jobs\/?p=2639"},"modified":"2026-09-29T18:46:52","modified_gmt":"2026-09-29T16:46:52","slug":"praca-v-call-centre","status":"publish","type":"post","link":"https:\/\/personagrata.jobs\/sk_sk\/praca-v-call-centre\/","title":{"rendered":"Pr\u00e1ca v call centre: pre\u010do je to skvel\u00fd \u0161tart kari\u00e9ry pre mlad\u00fdch \u013eud\u00ed"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Prv\u00e1 pr\u00e1ca po \u0161kole \u010dasto rozhoduje o tom, ak\u00fdm smerom sa kari\u00e9ra vyvinie. <strong>Pr\u00e1ca v call centre<\/strong> m\u00e1 medzi mlad\u00fdmi niekedy n\u00e1lepku \u201edo\u010dasnej brig\u00e1dy\u201c \u2013 v skuto\u010dnosti je to v\u0161ak jedna z m\u00e1la poz\u00edci\u00ed, kde v\u00e1s zamestn\u00e1vate\u013e za\u0161kol\u00ed od nuly, plat\u00ed v\u00e1s aj za v\u00fdsledky a nau\u010d\u00ed zru\u010dnosti, ktor\u00e9 ocen\u00edte v akejko\u013evek \u010fal\u0161ej pr\u00e1ci. Pozreli sme sa, pre\u010do je pr\u00e1ca v call centre skvel\u00fd \u0161tart pre mlad\u00fdch \u013eud\u00ed, \u010do v\u0161etko sa v nej nau\u010d\u00edte a kam v\u00e1s m\u00f4\u017ee posun\u00fa\u0165.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/personagrata.jobs\/wp-content\/uploads\/2026\/09\/praca-v-call-centre-tim.jpg\" alt=\"Pr\u00e1ca v call centre \u2013 usmiaty mlad\u00fd t\u00edm oper\u00e1torov s headsetmi\" class=\"wp-image-2642\" srcset=\"https:\/\/personagrata.jobs\/wp-content\/uploads\/2026\/09\/praca-v-call-centre-tim.jpg 1200w, https:\/\/personagrata.jobs\/wp-content\/uploads\/2026\/09\/praca-v-call-centre-tim-300x169.jpg 300w, https:\/\/personagrata.jobs\/wp-content\/uploads\/2026\/09\/praca-v-call-centre-tim-1024x576.jpg 1024w, https:\/\/personagrata.jobs\/wp-content\/uploads\/2026\/09\/praca-v-call-centre-tim-768x432.jpg 768w, https:\/\/personagrata.jobs\/wp-content\/uploads\/2026\/09\/praca-v-call-centre-tim-18x10.jpg 18w, https:\/\/personagrata.jobs\/wp-content\/uploads\/2026\/09\/praca-v-call-centre-tim-600x338.jpg 600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Mlad\u00ed na trhu pr\u00e1ce: pre\u010do na prvej sk\u00fasenosti z\u00e1le\u017e\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pre mlad\u00fdch \u013eud\u00ed nie je jednoduch\u00e9 n\u00e1js\u0165 prv\u00e9 zamestnanie. Nezamestnanos\u0165 \u013eud\u00ed do 25 rokov bola na Slovensku v m\u00e1ji 2026 pod\u013ea <a href=\"https:\/\/www.forbes.sk\/nezamestnanost-v-europe-bez-vacsich-zmien-vynimkou-je-trh-prace-mladych-do-25-rokov\/\" target=\"_blank\" rel=\"noreferrer noopener\">Forbes Slovensko<\/a> <strong>17,4 %<\/strong> \u2013 viac ako priemer E\u00da (15,2 %) a najviac spomedzi kraj\u00edn V4. Rada ml\u00e1de\u017ee Slovenska navy\u0161e upozor\u0148uje, \u017ee pribli\u017ene <strong>98-tis\u00edc mlad\u00fdch vo veku 18 a\u017e 29 rokov<\/strong> nepracuje, ne\u0161tuduje ani sa neza\u0161ko\u013euje (<a href=\"https:\/\/spravy.stvr.sk\/2026\/06\/mladi-nezamestnani-stoja-krajinu-miliony-eur-rocne-kraje-to-mozu-zmenit-uvadza-rada-mladeze-slovenska\" target=\"_blank\" rel=\"noreferrer noopener\">STVR<\/a>).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Naj\u010dastej\u0161ou prek\u00e1\u017ekou je ch\u00fdbaj\u00faca prax. Pr\u00e1ve preto maj\u00fa zmysel poz\u00edcie, na ktor\u00e9 sa d\u00e1 nast\u00fapi\u0165 bez sk\u00fasenost\u00ed a kde zamestn\u00e1vate\u013e po\u010d\u00edta so za\u0161kolen\u00edm. Pr\u00e1ca v call centre je presne tak\u00e1.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co sa v call centre nau\u010d\u00edte<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pod\u013ea <a href=\"https:\/\/www.weforum.org\/press\/2025\/01\/future-of-jobs-report-2025-78-million-new-job-opportunities-by-2030-but-urgent-upskilling-needed-to-prepare-workforces\/\" target=\"_blank\" rel=\"noreferrer noopener\">Future of Jobs Report 2025<\/a> Svetov\u00e9ho ekonomick\u00e9ho f\u00f3ra sa do roku 2030 zmen\u00ed takmer <strong>40 % zru\u010dnost\u00ed<\/strong>, ktor\u00e9 zamestn\u00e1vatelia vy\u017eaduj\u00fa. Medzi najr\u00fdchlej\u0161ie rast\u00face patria okrem technologick\u00fdch zru\u010dnost\u00ed aj <strong>odolnos\u0165, flexibilita, spolupr\u00e1ca a analytick\u00e9 myslenie<\/strong>. Mnoh\u00e9 z nich si v call centre precvi\u010d\u00edte ka\u017ed\u00fd de\u0148:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Komunik\u00e1cia s \u013eu\u010fmi<\/strong> \u2013 nau\u010d\u00edte sa jasne vysvetli\u0165 ponuku, zvl\u00e1dnu\u0165 nespokojn\u00e9ho z\u00e1kazn\u00edka a vies\u0165 rozhovor k cie\u013eu.<\/li>\n\n\n\n<li><strong>Predaj a vyjedn\u00e1vanie<\/strong> \u2013 zis\u0165ovanie potrieb, prezent\u00e1cia rie\u0161enia, pr\u00e1ca s n\u00e1mietkami a uzatvorenie dohody.<\/li>\n\n\n\n<li><strong>Odolnos\u0165<\/strong> \u2013 nie ka\u017ed\u00fd hovor sa skon\u010d\u00ed \u00faspechom. Kto sa nau\u010d\u00ed nebra\u0165 \u201enie\u201c osobne, zvl\u00e1dne tlak aj v in\u00fdch profesi\u00e1ch.<\/li>\n\n\n\n<li><strong>Pr\u00e1ca s cie\u013emi a d\u00e1tami<\/strong> \u2013 KPI, reporty a CRM syst\u00e9my s\u00fa be\u017enou s\u00fa\u010das\u0165ou pr\u00e1ce.<\/li>\n\n\n\n<li><strong>Time management<\/strong> \u2013 pl\u00e1novanie hovorov, pr\u00e1ca s datab\u00e1zou klientov a plnenie denn\u00fdch cie\u013eov.<\/li>\n\n\n\n<li><strong>Pr\u00e1ca v t\u00edme<\/strong> \u2013 sp\u00e4tn\u00e1 v\u00e4zba od superv\u00edzora a zdie\u013eanie sk\u00fasenost\u00ed s kolegami.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fdhody pr\u00e1ce v call centre pre mlad\u00fdch<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>N\u00e1stup bez praxe<\/strong> \u2013 v\u00e4\u010d\u0161ina call centier poskytuje profesion\u00e1lne \u0161kolenie a za\u00fa\u010danie.<\/li>\n\n\n\n<li><strong>F\u00e9rov\u00fd z\u00e1robok s bonusmi<\/strong> \u2013 mzda sa \u010dasto sklad\u00e1 zo z\u00e1kladu a bonusov za v\u00fdsledky, tak\u017ee snaha sa r\u00fdchlo prejav\u00ed aj vo v\u00fdplate.<\/li>\n\n\n\n<li><strong>Skr\u00e1ten\u00fd \u00fav\u00e4zok<\/strong> \u2013 vhodn\u00e9 pre \u0161tudentov vysok\u00fdch \u0161k\u00f4l, ktor\u00ed chc\u00fa pracova\u0165 popri \u0161kole.<\/li>\n\n\n\n<li><strong>Stabilita<\/strong> \u2013 call centr\u00e1 robia pre banky, pois\u0165ovne \u010di telekomunika\u010dn\u00fdch oper\u00e1torov, teda pre odvetvia, ktor\u00e9 z\u00e1kazn\u00edcku komunik\u00e1ciu potrebuj\u00fa st\u00e1le.<\/li>\n\n\n\n<li><strong>Kolekt\u00edv mlad\u00fdch \u013eud\u00ed<\/strong> a pravideln\u00e9 t\u00edmov\u00e9 aktivity.<\/li>\n\n\n\n<li><strong>R\u00fdchly kari\u00e9rny postup<\/strong> \u2013 \u00faspe\u0161n\u00ed oper\u00e1tori sa m\u00f4\u017eu sta\u0165 seniormi, \u0161kolite\u013emi \u010di superv\u00edzormi.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ko\u013eko zar\u00e1ba oper\u00e1tor call centra a kam m\u00f4\u017ee r\u00e1s\u0165<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pod\u013ea prieskumu <a href=\"https:\/\/www.platy.sk\/platy\/administrativa\/telefonicky-operator\" target=\"_blank\" rel=\"noreferrer noopener\">Platy.sk<\/a> zar\u00e1ba v\u00e4\u010d\u0161ina telefonick\u00fdch oper\u00e1torov na Slovensku <strong>1 007 \u2013 1 963 EUR<\/strong> mesa\u010dne v hrubom. Sk\u00fasenosti z call centra s\u00fa pritom odrazov\u00fdm most\u00edkom na lep\u0161ie platen\u00e9 poz\u00edcie:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Poz\u00edcia<\/th><th>Be\u017en\u00e1 hrub\u00e1 mesa\u010dn\u00e1 mzda<\/th><th>Zdroj<\/th><\/tr><\/thead><tbody><tr><td>Telefonick\u00fd oper\u00e1tor<\/td><td>1 007 \u2013 1 963 \u20ac<\/td><td><a href=\"https:\/\/www.platy.sk\/platy\/administrativa\/telefonicky-operator\" target=\"_blank\" rel=\"noreferrer noopener\">Platy.sk<\/a><\/td><\/tr><tr><td>Superv\u00edzor call centra<\/td><td>1 217 \u2013 2 489 \u20ac<\/td><td><a href=\"https:\/\/www.platy.sk\/platy\/zakaznicka-podpora\/supervizor-call-centra\" target=\"_blank\" rel=\"noreferrer noopener\">Platy.sk<\/a><\/td><\/tr><tr><td>Obchodn\u00fd z\u00e1stupca<\/td><td>1 395 \u2013 2 852 \u20ac (priemer 2 322 \u20ac)<\/td><td><a href=\"https:\/\/platy.sk\/platy\/obchod\/obchodny-zastupca\" target=\"_blank\" rel=\"noreferrer noopener\">Platy.sk<\/a>, <a href=\"https:\/\/www.trexima.sk\/portfolio\/priemerne-mzdy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trexima<\/a><\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">Mzdy v call centre a na nadv\u00e4zuj\u00facich obchodn\u00fdch poz\u00edci\u00e1ch<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Typick\u00e1 kari\u00e9rna cesta vedie od oper\u00e1tora cez sk\u00fasen\u00e9ho (senior) oper\u00e1tora a \u0161kolite\u013ea a\u017e k superv\u00edzorovi alebo mana\u017e\u00e9rovi t\u00edmu. Ve\u013ea b\u00fdval\u00fdch oper\u00e1torov sa uplatn\u00ed aj ako <strong>obchodn\u00ed z\u00e1stupcovia<\/strong>, v z\u00e1kazn\u00edckej podpore, marketingu \u010di HR \u2013 v\u0161ade tam, kde sa pracuje s \u013eu\u010fmi a v\u00fdsledkami.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ak\u00e9 predpoklady by mal ma\u0165 vhodn\u00fd kandid\u00e1t<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Na pr\u00e1cu v call centre nepotrebujete vysok\u00fa \u0161kolu ani prax. Ove\u013ea d\u00f4le\u017eitej\u0161ie s\u00fa osobnostn\u00e9 predpoklady:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>komunikat\u00edvnos\u0165 a pr\u00edjemn\u00fd hlasov\u00fd prejav,<\/li>\n\n\n\n<li>orient\u00e1cia na v\u00fdsledky a chu\u0165 dosahova\u0165 ciele,<\/li>\n\n\n\n<li>zodpovednos\u0165, vytrvalos\u0165 a odolnos\u0165 vo\u010di stresu,<\/li>\n\n\n\n<li>ochota u\u010di\u0165 sa a prij\u00edma\u0165 sp\u00e4tn\u00fa v\u00e4zbu,<\/li>\n\n\n\n<li>samostatnos\u0165 a proakt\u00edvny pr\u00edstup,<\/li>\n\n\n\n<li>dobr\u00e1 pr\u00e1ca s po\u010d\u00edta\u010dom a spravidla maturita.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Aktu\u00e1lne ponuky: oper\u00e1tor call centra v \u017diline a vo Zvolene<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pre stabiln\u00e9 call centrum s viac ako 20-ro\u010dnou hist\u00f3riou aktu\u00e1lne h\u013ead\u00e1me oper\u00e1torov do dvoch miest \u2013 <a href=\"https:\/\/personagrata.jobs\/jobs\/operator-call-centra-zilina\/\">oper\u00e1tor\/ka call centra v \u017diline<\/a> a <a href=\"https:\/\/personagrata.jobs\/jobs\/operator-call-centra-zvolen\/\">oper\u00e1tor\/ka call centra vo Zvolene<\/a>. Budete telefonova\u0165 existuj\u00facim klientom b\u00e1nk, pois\u0165ovn\u00ed a telekomunika\u010dn\u00fdch oper\u00e1torov, ktor\u00ed zna\u010dku poznaj\u00fa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pon\u00fakame profesion\u00e1lne \u0161kolenie, bonusy za splnen\u00e9 ciele, doch\u00e1dzkov\u00fd bonus, ro\u010dn\u00e9 pr\u00e9mie z podielu na zisku, de\u0148 vo\u013ena na narodeniny, pr\u00edspevok na MultiSport a t\u00edmov\u00e9 aktivity. Obe poz\u00edcie s\u00fa vhodn\u00e9 pre absolventov aj \u0161tudentov vysok\u00fdch \u0161k\u00f4l, n\u00e1stup je v okt\u00f3bri.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ak v\u00e1s l\u00e1ka sk\u00f4r samostatn\u00fd predaj v ter\u00e9ne, pozrite si aj na\u0161e ponuky pre obchodn\u00fdch z\u00e1stupcov \u2013 napr\u00edklad <a href=\"https:\/\/personagrata.jobs\/jobs\/obchodny-zastupca-banskobystricky-kraj\/\">obchodn\u00fd z\u00e1stupca v Banskobystrickom kraji<\/a> alebo <a href=\"https:\/\/personagrata.jobs\/jobs\/obchodny-zastupca-home-office\/\">obchodn\u00fd z\u00e1stupca home office<\/a>. V\u0161etky ponuky n\u00e1jdete v <a href=\"https:\/\/personagrata.jobs\/job-openings\/\">preh\u013eade vo\u013en\u00fdch pracovn\u00fdch miest<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u010cast\u00e9 ot\u00e1zky o pr\u00e1ci v call centre<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Potrebujem na pr\u00e1cu v call centre prax?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nie. V\u00e4\u010d\u0161ina call centier, vr\u00e1tane n\u00e1\u0161ho klienta v \u017diline a vo Zvolene, poskytuje profesion\u00e1lne \u0161kolenie a nov\u00e1\u010dikom pom\u00e1ha superv\u00edzor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">D\u00e1 sa pr\u00e1ca v call centre robi\u0165 popri \u0161kole?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c1no. Mnoh\u00e9 call centr\u00e1 pon\u00fakaj\u00fa skr\u00e1ten\u00fd \u00fav\u00e4zok, preto je t\u00e1to pr\u00e1ca ob\u013e\u00faben\u00e1 medzi vysoko\u0161kol\u00e1kmi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ko\u013eko zar\u00e1ba oper\u00e1tor call centra?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00e4\u010d\u0161ina telefonick\u00fdch oper\u00e1torov na Slovensku zar\u00e1ba 1 007 \u2013 1 963 EUR v hrubom. Na na\u0161ich poz\u00edci\u00e1ch v \u017diline a vo Zvolene je priemern\u00fd z\u00e1robok s bonusmi okolo 1 300 EUR v \u010distom.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ako sa prihl\u00e1si\u0165?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Po\u0161lite svoj \u017eivotopis na <a href=\"mailto:jobs@personagrata.jobs\">jobs@personagrata.jobs<\/a> alebo zavolajte na +421 918 031 942. Radi v\u00e1m pom\u00f4\u017eeme vybra\u0165 poz\u00edciu, ktor\u00e1 v\u00e1m sadne.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pr\u00e1ca v call centre je ide\u00e1lny \u0161tart pre mlad\u00fdch bez praxe. \u010co sa v nej nau\u010d\u00edte, ko\u013eko zarob\u00edte, kam v\u00e1s posunie a ak\u00e9 predpoklady potrebujete.<\/p>\n","protected":false},"author":5,"featured_media":2642,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223],"tags":[],"class_list":["post-2639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pre-kandidatov"],"_links":{"self":[{"href":"https:\/\/personagrata.jobs\/sk_sk\/wp-json\/wp\/v2\/posts\/2639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/personagrata.jobs\/sk_sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/personagrata.jobs\/sk_sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/personagrata.jobs\/sk_sk\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/personagrata.jobs\/sk_sk\/wp-json\/wp\/v2\/comments?post=2639"}],"version-history":[{"count":3,"href":"https:\/\/personagrata.jobs\/sk_sk\/wp-json\/wp\/v2\/posts\/2639\/revisions"}],"predecessor-version":[{"id":2643,"href":"https:\/\/personagrata.jobs\/sk_sk\/wp-json\/wp\/v2\/posts\/2639\/revisions\/2643"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/personagrata.jobs\/sk_sk\/wp-json\/wp\/v2\/media\/2642"}],"wp:attachment":[{"href":"https:\/\/personagrata.jobs\/sk_sk\/wp-json\/wp\/v2\/media?parent=2639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/personagrata.jobs\/sk_sk\/wp-json\/wp\/v2\/categories?post=2639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/personagrata.jobs\/sk_sk\/wp-json\/wp\/v2\/tags?post=2639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}